Help
Questions & answers
Can’t find what you’re looking for? Email info@motoreloaded.com, call (778) 561-0428 or drop by the store.
Orders
Shipping & delivery
Where do you ship?
We currently ship to all provinces and territories within Canada.
How much does shipping cost?
Standard shipping is free on all orders, with no minimum. Express shipping is $48 CAD.
How long will my order take?
Orders typically ship within 1–2 business days from our store in Victoria, BC. Standard delivery takes approximately 3–5 business days, express approximately 2–3 business days. Remote areas may take longer.
Will I get tracking?
Yes. You’ll receive tracking information as soon as your order ships.
Orders
Returns & exchanges
How do I start a return or exchange?
Start it from your account in a few clicks:
- Go to your account and sign in with the email address you used for your order.
- Open the order and request a return.
- Choose the items and the reason, and tell us in the note whether you’d like an exchange (with the size you need), store credit or a refund.
- We review your request and email you the return instructions, including your prepaid label if you’ve chosen one.
You can follow the status of your return in your account. Prefer email? Just send your order number to info@motoreloaded.com.
Can I return or exchange my order?
Yes — you have 30 days from delivery. Choose an exchange, store credit or a refund. Items must not have been ridden or washed, show no marks or odours, and come back with all tags attached, any protectors included, in the original packaging. Items returned worn, washed, damaged or incomplete may receive a partial refund.
Is a size exchange free?
We ship the new size to you free of charge once your return has arrived and passed inspection, depending on stock. Return shipping is at your own expense: use any carrier, or our prepaid, tracked label for $20 CAD. Exchanges at our store at 508 Herald Street are free.
What does return shipping cost?
- Store credit: the return label is on us.
- Exchange or refund: ship with any carrier at your own expense (we recommend a tracked service), or use our prepaid, tracked label for a flat $20 CAD — deducted from your refund, or charged before we send the label for exchanges.
- Damaged, defective or wrong item: we cover return shipping.
How do refunds work?
Once we receive and inspect your return, you’ll be refunded to your original payment method within 10 business days. Return shipping for refunds is at your expense, unless the item is defective or we sent the wrong item. Prefer store credit? Then the return label is free.
I bought something in the store — can I return it?
In-store purchases can be exchanged or returned for store credit within 30 days, with the receipt, unworn and with all tags attached. We don’t offer cash refunds on in-store purchases.
What can’t be returned?
Sale items and gift cards.
Fit
Sizing & fit
How do I find my size?
Check our size guide for Resurgence Gear and North of Berlin. Even better: try it on at 508 Herald Street.
Should I size up for protectors or layers?
Resurgence Gear is designed to be worn with its impact protectors. If you plan to layer underneath, size up.
What if it doesn’t fit?
Exchange it within 30 days of delivery — we ship the new size to you free of charge. Details under Returns & exchanges.
Safety
Protection
Is this real motorcycle protection?
Yes. Our riding gear is tested to the European standard EN 17092 and rated by class — AAA, AA or A. Read more on our protection page.
Are impact protectors included?
Resurgence Gear comes with CE-certified impact protectors; from the 2027 collection, every model ships with RE ZRO® Flat Level 2 protectors. Resurgence Gear jackets don’t include a back protector — we expect to carry back protectors from spring 2027. North of Berlin jackets include the protectors listed on each product page. Black Arrow jackets are sold without protectors in Canada: add a pair of RE ZRO® protectors for the shoulders and the elbows to your order.
Can I buy protectors on their own?
Yes — RE ZRO® Level 2 protectors for elbows/knees and shoulders/hips are available in pairs in our protectors collection. Back protectors are expected from spring 2027.
Visit
Store & events
Where is the store and when is it open?
508 Herald Street, Victoria, BC — Wednesday to Sunday, 10 am – 6 pm. Closed Monday, Tuesday and holidays. Plan your visit.
Do you host events?
Yes — talks, rides and meetups for the riding community. See what’s coming up on our events page.
Business
For dealers
How can I stock your brands?
We are the official North American distributor of Resurgence Gear and North of Berlin. Dealer accounts, wholesale prices and ordering run through each brand's own shop: Resurgence Gear for dealers and North of Berlin for dealers. You can also find an overview on our dealer page.