Terms of service

Last updated: November 2026

1. About these terms

This website and online store are operated by Moto Reloaded Gear Inc., 508 Herald Street, Victoria, BC V8W 1S6, Canada (“Moto Reloaded”, “we”, “us”). These terms apply to your use of motoreloaded.com and to all purchases you make through it. By using the site or placing an order, you agree to these terms.

2. Using our store

You must be at least the age of majority in your province or territory to place an order. Please make sure the information you give us — including your name, address and payment details — is complete and accurate.

3. Products and protective gear

We do our best to show our products accurately. Colours on screen may vary slightly from the real item.

Our riding gear is tested to the European standard EN 17092 and rated by protection class. Protective clothing reduces the risk of injury but cannot prevent it in every situation. Protection depends on a correct fit and on the impact protectors being fitted as intended. Always wear a certified helmet and appropriate protective gear when riding.

4. Prices and payment

All prices are in Canadian dollars. Applicable taxes are calculated at checkout. If an item is listed at an incorrect price due to an error, we may cancel the order and refund any payment you have made. Payment is processed securely at checkout.

5. Orders

After you place an order, you’ll receive an order confirmation by email. We may refuse or cancel an order — for example if an item is unavailable, if there was a pricing error, or if we suspect fraud. We may limit quantities per customer. If we cancel an order you’ve already paid for, we’ll refund you in full.

6. Shipping, returns and exchanges

Shipping, returns and exchanges are covered in our Shipping Policy and Refund Policy, which form part of these terms.

7. Intellectual property

All content on this site — including text, photos, logos and graphics — belongs to Moto Reloaded or the respective brand owners and may not be used without permission.

8. Links to other websites

Our site may link to third-party websites. We are not responsible for their content or practices.

9. Limitation of liability

To the extent permitted by law, Moto Reloaded is not liable for indirect or consequential losses arising from your use of this site or our products. Nothing in these terms limits any rights you have under applicable consumer protection law.