Refund policy
Returns & exchanges for online orders
You have 30 days from delivery to return or exchange your gear. Start your return in your customer account under your order with Request return, or email info@motoreloaded.com with your order number.
Condition
Items must not have been ridden or washed, show no marks or odours, and come back with all tags attached, any protectors included, in the original packaging. Items returned worn, washed, damaged or incomplete may receive a partial refund.
Your options
- Exchange: We ship the new size or item to you free of charge once your return has arrived and passed inspection. Exchanges depend on stock; any price difference is charged or credited.
- Store credit: Get the full item value as store credit, and your return label is on us.
- Refund: Refunded to your original payment method within 10 business days after we receive and inspect your return.
Let us know in your return request or by email whether you’d like an exchange, store credit or a refund.
Return shipping
For exchanges and refunds, return shipping is at your own expense. You can ship with a carrier of your choice (we recommend a tracked service, as we can’t take responsibility for parcels lost on the way to us), or use our prepaid, tracked return label for a flat fee of $20 CAD, deducted from your refund or charged before we send the label for exchanges.
Live on Vancouver Island? Exchanges at our store at 508 Herald Street are free.
Return address
Moto Reloaded Gear Inc. – Return Handling
508 Herald Street
Victoria, BC V8W 1S6
Canada
Damaged, defective or wrong item?
Contact us right away at info@motoreloaded.com. We cover return shipping and make it right at no cost to you, by replacement or refund.
Not returnable
Sale items and gift cards.
Purchases made in our store
Items bought at our store at 508 Herald Street can be exchanged or returned for store credit within 30 days, with the receipt, unworn and with all tags attached. We don’t offer cash refunds on in-store purchases.
Dealer orders
Returns of wholesale orders are handled according to our dealer terms and conditions.